Refund policy

REFUND POLICY

Everything we sell is printed after you order it. There is no warehouse and no
stock to put anything back into, which shapes the whole policy below.

Wrong size or changed your mind
We can't accept returns or exchanges for size or preference. Please check the
size guide before ordering — measurements are listed on every product page.
Our items run true to size in a unisex fit; order one size up if you want the
oversized look.

Damaged, misprinted or wrong item
This one is on us. Email hello@kittyclo.com within 30 days of delivery with:
- your order number
- a photo of the item showing the problem
We'll reprint and reship it free of charge. You don't need to send the original
back.

Cancellations and address changes
Orders can be cancelled or edited only before they enter production, which is
usually within a few hours of ordering. Email us as soon as possible and we'll
do what we can. Once printing starts, we can't stop it.

Undelivered packages
If a package is returned to us because of an incorrect or incomplete address,
we can reship it once you cover the shipping cost. If it's returned because it
went unclaimed, the same applies.

Refunds
Where a refund is approved, it goes back to your original payment method within
5–10 business days, depending on your bank.

Questions: hello@kittyclo.com